Total Satisfaction Guaranteed! We believe that in order to have the best possible online shopping experience, our customers should be 100% satisfied with their purchase. We'll gladly exchange it or give you a refund for the full purchase price paid, whichever you prefer, within 30 days from the original purchase date. All returned or exchanged items must be in their original packaging in unworn condition. Claims for missing or damaged item in transit must be received within two business days of receipt of merchandise.
All returning merchandise must have a pre-issued RMA number given by one of our customer service representative, either by phone or email. Once the RMA number is issued, return package must be postmarked within 5 days of receiving RMA number and shipped back to our headquarter in Los Angeles, California.
Customers are responsible for all return shipping costs, unless the product arrives damaged or defective. Please note that we are not responsible for any return packages lost, so be sure to insure your return package.
To begin the return process, please click here or call us at (213) 747-8288.
Step by Step on How to Return a Merchandise.All orders are packed and shipped Monday through Friday during our hours of operation. Most orders are shipped within 24 to 48 hours from the order date. Orders placed on select holidays are processed on the next business day. Please allow 24 to 48 hours for your order status to change.
Obtain an RMA number via e-mail or by calling us at (213) 747-8288
Print out the Return Merchandise Form and fill it out completely.
Place the item being returned in its original packaging along with the completed Return Merchandise Form.
We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
Send pre-authorized returns to:
HALFTONE BODY JEWELRY
ATTN: Return Dept
1458 S. San Pedro St. Unit #301
Los Angeles, CA 90015
If you have not received any confirmation e-mails after placing an order, please check your e-mail spam filter. Please add HALFTONEBODYJEWELRY.COM as a trusted website domain in your spam filter to avoid future problems.
You may also check the status of your order by logging into 'MY ACCOUNT' section of our website.Have a question? Contact us and we'll be glad to help!