HELP CENTER

  • 1.844.274.0572 (US)
  • 1.213.747.8288 (International)

F.A.Q

How do I check the status of my order or track a shipment?To track a shipment or check the status of your order, please click here to log in to "My Account" and enter your username and password. Click here for further information on order status.
Is my order eligible for a return?Any new, unworn item purchased through Halftonebodyjewelry.com may be returned for an exchange or refund within 30 days of purchase. Original shipping and handling fees are not refundable. Click here to view the full details of our Return Policy
How do I return or exchange an item?For a return, exchange, or refund, please fill out a form in the contact us page. "Contact Us" link is located under "Customer Service" at the bottom of any page on our website. You will view a contact us form, fill out this form with your order number and the item numbers of the product you wish to exchange or return. We will provide you with an RMA number. Please allow 24-48 hours for our customer support team to respond. Click here to view the full details of how to return/exchange.
How do I contact customer service?You may reach Halftonebodyjewelry.com customer service through our online form.
Do you ship internationally?Yes, Halftonebodyjewelry.com ships worldwide. Click here to view the details of our international shipping options and rates.
Is it safe to use my credit card on halftonebodyjewelry.com? Yes, shopping at Halftonebodyjewelry is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information. This means your credit card number is scrambled during the transaction process and, unlike in a traditional store, no human ever comes into contact with your credit card number during the approval process. Click here to view our Privacy & Security Policy.